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Below are a list of links to help assist with travel refunds:

My Facebook community for the travel industry, where members share their experiences and advice.

The ACCC and ACL Regulators best practice guidance for the Travel Industry for COVID-19 related travel cancellations

Letters of Demand, provided by Slater & Gordon

If you had flights to the USA during COVID-19, and you are not offered a refund by the airline or travel agent, lodge a complaint here.

Airline-initiated flight cancellations require full customer refunds under EU regulation EU261/2004. You may advise your airline or agent if you meet these eligibility requirements.

For a step-by-step guide on obtaining your refund, refer to our article.

Helping Hands


Australian Competition & Consumer Commission (ACCC)

The ACCC aims to assist consumers via Australian protection laws. Resources are available here and consumer issues can be reported here.

State and territory consumer protection agencies

Contact your state and territory's  consumer affairs office for information relating to your consumer rights. 

Access Canberra

NSW Fair Trading

NT Consumer Affairs

Office of Fair Trading Queensland

SA Office of Consumer and Business Services (CBS)

Tasmania Consumer, Building and Occupational Services (CBOS)

Consumer Affairs Victoria (CAV)

WA Consumer Protection - Department Of Mines, Industry Regulation and Safety

State and territory civil and administrative tribunals

Your state tribunal provides a simple, quick, and effective process for resolving disputes.

ACT Civil & Administrative Tribunal (ACAT)

NSW Civil and Administrative Tribunal (NCAT)

Northern Territory Civil and Administrative Tribunal (NTCAT)

Queensland Civil and Administrative Tribunal (QCAT)

South Australian Civil and Administrative Tribunal (SACAT)

Victorian Civil and Administrative Tribunal (VCAT)

State Administrative Tribunal (SAT)

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