Below are a list of links to help assist with travel refunds:
My Facebook community for the travel industry, where members share their experiences and advice.
The ACCC and ACL Regulators best practice guidance for the Travel Industry for COVID-19 related travel cancellations
Letters of Demand, provided by Slater & Gordon
If you had flights to the USA during COVID-19, and you are not offered a refund by the airline or travel agent, lodge a complaint here.
Airline-initiated flight cancellations require full customer refunds under EU regulation EU261/2004. You may advise your airline or agent if you meet these eligibility requirements.
For a step-by-step guide on obtaining your refund, refer to our article.
WHO ELSE CAN HELP?
Australian Competition & Consumer Commission (ACCC)
State and territory consumer protection agencies
Contact your state and territory's consumer affairs office for information relating to your consumer rights.
State and territory civil and administrative tribunals
Your state tribunal provides a simple, quick, and effective process for resolving disputes.