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TESTIMONIALS

General disclaimer: All testimonials on this page are used for the purpose of reviews. This is a public forum presenting user opinions on selected providers and businesses, and as such, the views expressed do not reflect the opinion of Consumer Champion.

TERESA O'BRIEN

A huge thank you to Adam for his amazing work and professionalism. He has amazing resilence, provides excellent guidance and advice and has exceptional follow up skills, I always felt informed at every step of the way. Adam, you have been such a pleasure to deal with and I would highly recommend your services to my friends and families. Thanks again.

EMMA C

Qantas had messed up my international flight because I needed to book an extra seat because I am fat. Initially it all went through great, the agent on the phone booked the flight and all was well, but then a week later Qantas cancelled my flight. I called back and because they couldn't guarantee it on the non-Qantas part of the trip so they had to cancel the whole flight. I had to pay to book my original ticket back, and they charged me an extra $1000 'because of the price difference between the tickets'. Then to get the extra seats for all 4 of those flights, (its a long way to the USA) they wanted to charge an extra $3000 for the extra seat! more than my original ticket! I called back, and back, and back again, only to get different information every time for over a week! I ranted about it on the internet and a friend suggested Adam. Well with in two weeks of engaging Adam, he convinced Qantas into giving me back my $1000 from their mistake. As well as booking the extra comfort seats for free, (well at the original quoted price, which was free) and they tried to have me on different flights to my husband for the same trip, he got them to fix that as well! He worked really fast as it was still a month out, but closer to the flight date, the less seats would be physically available. He was funny, clear and passionate and that offered great comfort. I would 100% recommend him for services.

SUZANNE RIVETT

Our despair at never seeing our money again changed to hope after Adam took on our fight with Etihad Airlines. Like thousands of others, Covid cancellations meant our once in a lifetime trip to Europe was over, however we did expect that our money would be refunded. How foolish was that. Adam fought endlessly for the return of what was rightfully ours. At times we thought things were going nowhere but Adam‘s message - ˋI never give up´ - kept our hopes alive. The battle took many months, but Adam kept up the frustrating effort of dealing with customer service staff whose job it is to make you give up. If it wasn’t for Adam, Etihad would still have our money, despite that being outright theft. Adam‘s job must be one of the most frustrating in the world. How he can deal with these thieves whose job it is to block your every attempt every day, is testament to his doggedness and tolerance of head banging exasperation. If someone is robbing you, Adam will fight until he gets your money back to you .

ARCHIE GROGAN

Adam is a True-Blue Champion! A Man of his Word from the get-go! Which is rare these days! He reach out to us after he seen my comment that I made on FB to a company that was disengaged with customers and left out to hang dry for over 2 years trying to get their money back. Adam was very Proactive from the very 1st phone call he made with getting answers and using his connections… fast forward 2 months I have the money fully refunded into my account. Adam has been an Absolute Blessing and is doing Gods work as a Consumer Champion Advocate!

Thank you Kindly Adam!🤝 Highly… Very Highly Recommended Adam!!! Call him today, Even sounds like Dave Hughes lol😃

TRACEY MCGRATH

We engaged Adam to help us resolve a situation with a large company. It took some time and got a hugely - and unexpected - successful outcome. He is a wonderful example of persist, persist, persist. He is a superb support for any difficult consumer advocacy journey.

BERNIE

In February 23 I flew Qantas to Santiago Chile in business class. Primarily for the promised comfort etc of “better” seating. I’m an older taller heavy gent, with various aches and pains in the back, neck, knee and hip. Not obese just a “big unit”. Unfortunately my seat was broken and wasn’t adjustable and there was no alternative seating available on the flight. After 14 hrs flying I hobbled off the aircraft with various aches and pains.

Upon my return to Sydney in late March I lodged a simple request for a partial refund for the difference between economy and business class through the Qantas Customer Complaints website. After all I had not received what had paid for and in my mind and was entitled to a refund based on the difference between what I had received versus what I had paid for. I had been advised by the cabin crew to do this when I returned to Sydney. It went downhill from there.

After 6 months of emails between Qantas and myself that proved fruitless, frustrating and quite frankly appallingly feeble attempts by Qantas at resolution, as well as a letter printed in the Saturday SMH travel section and another in Crikey. I had gotten nowhere. Approaches to Airline Customer Advocate proved fruitless. I even suggested that I would commence private legal action against them, lodge a complaint with NSW consumer affairs and the federal ACCC. I asked to speak to someone in Qantas corporate to resolve my issues. Again, no response or attempt to resolve my complaint. Lots of platitudes but no actual resolution. I was starting to become quite energised at this point as I had the feeling, I was the victim of some “bait and switch” strategy by Qantas, who in my mind where acting a bit like a dodgy tradesman or car yard. Like what you see on a consumer affairs show.

As a last ditch strategy, I spoke to Adam, supplied him with copies of emails and tickets. Within 3 days of talking to him I had an out the blue phone call from Qantas Customer Services and we had an hour long phone call with Qantas apologising profusely and agreeing to refund the difference in ticket price. Within a few days I had the refund in my account. I cannot thank Adam enough for his efforts and recommend him without hesitation.

LEE-ANNE SLATER

Adam was an absolute pleasure to deal with and was able to sort out an issue with a refund for me in 24 hours after I had been going back and forth with the company I was dealing with for 3 weeks. Could not recommend his services enough and am so happy that somebody is fighting for what is right.

NATIKA LEHMANN

The beginning of 2020 was a rollercoaster of emotions. We had booked our first family holiday to attend a wedding in Western Australia. We had enlisted the aid of someone we knew, an independent franchisee travel agent, to book our flights, for our journey. However, the COVID-19 pandemic hit and life as we knew it was put on hold. The agent told us not to worry, that we wouldn’t lose out on anything and that we’d be given credit for the flights. We had six months to use it and had repay the booking fee. However, we weren’t satisfied with this, so we pushed and pushed and were eventually given three-year credit (as that's what Qantas were doing). We kept pushing, contacting Qantas multiple time only to be told we were entitled to our money back every time, but we needed the agent apply for it. We were offered a refund I was told by the agent that we’d have to pay a $400 fee for any money we were given back. When Qantas was giving full refunds, why did we have to pay for a refund? We tried again multiple times to challenge this decision but were told that we were lying about what they (Qantas) had said. We were in a difficult situation, as the total cost for the flights was just over $4000 and we had no way of getting it back. Then, one morning, we came across a post on a flight Facebook page that the agent had now joined and now were giving advice to people fighting to get money back. Thats what lit the fire in me to contact Adam Glezer for help. Remarkably, two weeks after reaching out to him, the CEO of the travel company agreed that we were entitled to a full refund for the entire cost of the trip. We are incredibly grateful to Adam for his help in this situation.

SANDRA AND GARRY PAGE

We had engaged Adam to recoup our trip that we booked four years ago before Covid times with Asia Vacation Group. This company were terrible to deal with and Adam was resolute in his approach to receive a positive outcome for us. He is outstanding in his role as a consumer advocate and we are so grateful to him for his determination honesty and professionalism. Could not recommend his services highly enough.

MARK HARVEY

Adam, Jen Connelly, Tony worked so hard to get my justice of my refund. Without them it just would not be possible. I had gone down every avenue and I was completely lost I found it so frustrating until Adam contacted myself and not only got my refund but supported me.

MELISSA M

Adam has once again come to the rescue! I have been battling with my telecommunications company. The company failed to do the right thing and I felt taken advantage of. Adam stepped in and within an hour my issue was resolved. It felt so great to have the stress of this issue being taken away from me and handled by Adam. I would highly recommend Adam and will engage his services again in the future without hesitation.

ELIZABETH NEED

Many thanks Adam for your assistance in seeking my refund. Great result!

CASS AND FLOYD JB

Adam Glezer, you’re an amazing person! You reached out to us in our time of need. You went above and beyond by giving us updates in spite of the late nights with your contact overseas. After nearly four years of emails between us and, as we found out, an unbelievably devious corporation, we were watching A Current Affair in early 2023, where other people who were in the same situation as us trying to get a refund from this same corporation were mentioned. Consumer Champions was also mentioned and we made contact. Following those years of constant emails and phone calls, attempting to recover our money (over $11,000) for a service they failed to provide for a weeklong training seminar event that was originally cancelled due to COVID-19, we were frustrated and lost hope. Even Australia’s watchdog and law enforcer could not help us get our money back from those corporate scumbags. We are so very grateful for you, Adam. You gave us hope not to give up. There was nothing else to lose, and we put our trust in you. Within just a few weeks, we were advised that we would receive a refund (and OMG, they still took admin fees). You are so professional and we wouldn’t hesitate to recommend you! Hopefully, we won’t be in a situation like this again, but if so, we’ll be calling our Consumer Champion! Thank you, Adam, you are the best.

MAUREEN FERGUSON

I booked and paid for a European River Cruise, from Budapest to Amsterdam, in 2020. Following the cancellation of this trip due to covid, I endeavoured to obtain a full refund (minus the admin fee) . I was offered a partial refund only with the travel company withholding $3,728 for their “overhead” costs!! I made several attempts to have this decision reviewed as I had heard of almost complete refunds being given to others for the same trip. On 7 August 2023, I decided to contact Adam Gezler, on his Travel Industry Issues Facebook site for help. Adam called me that day and we discussed my situation, especially the fact that I could not afford to let that amount of money go. Adam was amazing!!! He got straight onto the travel company and within less than 24 hours, they confirmed I would be issued a full refund of the monies being held!!! I would not have received this fantastic outcome without Adam’s help. He is genuinely interested in helping people like myself. I could not have been happier that I contacted Adam and finally had this situation satisfactorily resolved. Thank you Adam!! You are truly a champion!!

PHILLIPA MCGREGOR

Adam is personable, genuine and was incredibly helpful in returning what was rightfully mine. The company was large, intimidating and awful to deal with- Adam explained the process so well and always had my best interests at heart. Thanks you again.

JASON ALLEN

I was overcharged for flights by Qantas over a year ago. Adam was quite difficult to pin down initially as he had a lot happening. However, once he started working on the case it was resolved in 1 week.

KEITH EDWARDS

Adam Glezer fought the good fight for me when Qantas changed my son's flight home from the UK in January this year to the following month, without request or authorisation, and eventually left him stranded with no flight at all. I was forced to purchase an expensive ticket with another airline to get him home within an appropriate timeframe and sought compensation from Qantas for my outlay. Months of phone calls and emails were wasted on both Qantas Customer (Don't) Care and the ineffective Airline Customer Advocate. Enter Adam and his team and within one month Qantas has refunded both the value of the original return ticket and the remaining value of the new expensive ticket. Adam is a True Champion who gets results for his clients because unlike some big corporations he does listen, does take action and does care!!

JULIANA ALFONSO

After countless emails and phone calls with our travel agency, Adam was able to resolve our refund within a week without any issues or complications. VERY happy with Adam’s services

CAITLIN A

Adam was recommended to help me out of what I thought was a helpless situation I had given up on. Adam managed the impossible and I have to say, was one of the most supportive, positive people I have worked with. I started this out thinking I had reached a dead end and finished with an incredible result - and oddly enough a friend! Adam was so supportive, attentive and pushed to get the results needed, I will recommend him to anyone I know. Highly recommended, 5 stars and thank you!

ALISDAIR GRAHAM

Although sometimes we always believe that we can resolve our own problems and issues - we can't. Sometimes we need to have someone else in our corner. If I could choose anyone to be in my corner to fight a battle for me.. it would be Adam. I was dealing with what I felt an insurmountable problem, but through good fortune someone recommended Adam to me. And you know what? He was able to do what I believed was the impossible. Through a combination of hard work and perseverance he resolved a problem. If I could recommend anyone in your corner to fight an issue it would be him. Thanks Adam! Your hard work and perseverance to resolve what I believed an insurmountable problem has greatly reduced my anxiety and stress. You are a legend!

DONNA MORRISON

I can't say enough awesome things about Adam. He helped me when I had given up hope. He got me a full refund and I am eternally grateful 🙏

HARRIET SLADE

Adam was an absolute saviour working on the case against Success Resources for a refund owed on tickets to an event. Beside the fact Adam was a joy to work with, he worked tirelessly through all time zones to resolve the issues we were having trying to claim a refund. I’m so grateful for his hard work & I would absolutely recommend consumer champion & the safe hands of Adam.

TALIS JACOBSEN

Adam Glezer is an outstanding human being! He helped me solve a legal issue that I thought was impossible to solve. With his persistence, determination and advocacy skills, Adam helped me to have my voice heard in a consumer matter that I had given up hope on. He is a remarkable person to work with and I highly recommend his services to everyone! I have deep gratitude for Adam Glezer and working with him has been a reminder to me that there are good (and effective!) people in the world who can really make changes happen!

PETER TURNER

After three and a half years of email ping-pong between me, my travel agent and Rocky Mountaineer, I was getting nowhere with my request for a return of a trip deposit, thanks to Covid 19. My partner and I have health issues and we are not planning overseas travel any time soon. Then I saw Consumer Advocate Adam Glezer on A Current Affair television show and thought I'd give him a try. Within two weeks, thanks to Adam's dogged determination, my Rocky Mountaineer trip deposit is on its way to my bank account. Great work Adam

TIM NGUYEN

Adam reached out to me in my time of need and did an amazing job. He went above and beyond by giving me updates in spite of timezone differences between Australia and UK. I would recommend his services to any colleagues or friends without hesitation. Many thanks again for your work Adam!

CLARE SHEPHERD

Following 2 years of constant emails and phone calls to Success Resources, attempting to recover the cost of a Tony Robins UPW event cancelled due to Covid, I was totally frustrated and despairing. I'm so very grateful the Universe led me to Adam. He encouraged me not to give up, and assured me there was a way. I had nothing to lose, and put my trust in him. Within just a few days Success Resources advised a refund would be on its way, I couldn't believe how quickly this happened!! Adam is so professional, kept me informed throughout, and I highly recommend him. Hopefully, I won't be in a situation like this again, but if so, I'll be calling him up! Thank you Adam, you've been amazing.

MAGDA CEPEDA

Adam is very professional and understanding. He helped me to get a refund for an event cancelled several times. Something that seemed impossible he made it possible. I am really grateful for all the work he did to help with my case. I absolutely recommend his services.

MAX ROOKE

After 3 years of going back and forth with a company that didn’t go ahead with an event that I had paid $6,000 for and would not offer a refund, I came across Adam. Within three weeks of speaking with Adam, I had my entire amount refunded and back into my account. Adam was super efficient, reliable and frankly, I know I wouldn’t have gotten anywhere without him. I’m so grateful for his effort and would highly recommend him to anyone in need of some help in this area.

SUSAN DAVIS

Having spent the last 3 years trying to get a refund from Flight Centre for my Qantas flight, that was canceled due to WA boarders being closed. I gave up felt it was such a waste of time and stressful, decided to ask Adam for help. Would you believe the money arrived into my account today, only 8 days after I first got in touch with Adam. Thank you so much Adam

SHAUN LOUW

I recently had an intractable issue with apparently no recompense subject to really outrageous behavior by a retail business in Australia. Outrageous. Enter Consumer Champion, and the matter was resolved to I think all party's satisfaction save that one egregious operator. I wish Adam and the team all the very best carrying out a great service to the public. Good on you guys! Exceptional work! Thank you!

PAUL GROVES

Adam negotiated a full refund of £1200 for me following many unsuccessful attempts of my own over a two-year period. I had all but written off the money but within a few months, Adam had the full amount safely back into my account. Adam's mix of empathy and understanding for his client coupled with his tenacity, directness and overall desire to do the right thing is an awesome mix. All this was achieved from the other side of the world through emails, phone calls, and messages but the process was painless from my end. I highly recommend his services.

ANGLEA LANGFORD

Connecting with Adam has been nothing short of incredible. His genuine passion for helping his clients is second to none. He has shown 100% commitment to seeking a resolve for me and did not stop until this was achieved. He communicated regularly with me on his progress, this continued from beginning to the end. Adam has ensured that there was accountability held and that there are consequences when you are being treated unfairly. I would highly recommend Adam to anyone, who is seeking a result, in a battle over consumer rights. Adam, Thank you so much for all the time and help you've given to me. I truly appreciate it.

DEBBIE AND IAN WILLIAMS

My husband and I booked an Alaskan cruise with Uncruise Alaska through a local Qld travel agent in December 2019. In March 2020 we attempted to cancel our trip in March 2020 as per the cancellation policy we would only had to forfeit 50% of the deposit but we were advised against this move by the travel agent. Over the net 30 months, we endeavored to get at least some of our funds back to no avail. Even using the company's official complaint process generated no response. In November 2022 I put a comment of one of Adam’s websites, and less than 24 hours later we were contacted by phone by the company offering to assist us. However, we continued to work through Adam and by early 2023 he had managed to get a refund equivalent to our entitlement as of March 2020. We are extremely grateful to Adam, and we would not have seen a cent without his intervention. Thank you Adam we truly appreciate your efforts.

ANGELA MCCARTHY-COFFIN

I wanted to say a huge thank you for helping us resolve the issues we had with an organization that wasn’t prepared to give us a refund for an event we had purchased back in 2019,with spending $7995. Your perseverance, your communicat,n to us and your result which was getting us a full refund is truly appreciated. I never thought this would happen, we gave up hope and thought we would never see that money again. You did it, and we are truly grateful. We would highly recommend Adam. Adam thank you so very much, you have no idea how much this means to us. ⭐️⭐️⭐️⭐️⭐️

COREY

Adam was absolutely incredible helping me recoup money from a ticketing issue that I had over the COVID period. His communication throughout the process was A+ and made feel confident of a positive outcome the entire time. His work ethic is second to none. I highly recommend Adam's services!

KATE HINE

In early 2020, my partner and I had booked flights from Cairns to Manila via Port Moresby for a 2 week holiday. We'd booked with Air Niugini using Webjet as the third-party provider. Our trip was cancelled due to Covid but we were reassured by Air Niugini that we could get a refund or book another trip once restrictions settled down. Of course, it was two years until we could comfortably book another trip. I kept in touch with Air Niugini, who refunded our lounge fees. These were purchased separately from the actual tickets through Webjet. Air Niugini also gave us a refund code to provide to Webjet. What followed has been two years of us trying to get our refund through Webjet with absolutely no progress. Webjet consistently told us that Air Niugini were refusing to pay our refund. Finally, I read an article that mentioned the Consumer Champion, Adam Glezer. I gave him a call and he got back to me a day later. Within a matter of hours, Adam had contacted both Webjet and Air Niugini and had confirmed Air Niugini had in fact agreed to the refund and Webjet were not providing correct information. Adam's dealing with the companies was amazing. He achieved more in a day than I had in 2 years. Within a couple of weeks, we'd received a refund. I can't recommend Adam enough. He was easy to deal with and kept me up to date at all stages of the process. I will work with Adam if ever I need someone in my corner to help figure out a dodgy situation!

JOHN ROSATO

In July 2022, my partner and I encountered a devastating situation where a Qantas mistake caused us both to miss our Emirates flight (through the Qantas and Emirates network). We spent 5 hours on the phone with Qantas (~2 on hold), missing our flights, and were forced to buy new tickets in 2 days time for $2,000. It didn't get any better. After filing a complaint with Qantas, we were kept in the dark for 4.5 months, only to receive a response that Qantas would not be held responsible for our situation. 3 months waiting for another reply, their offer? Just 5,000 Qantas Points. Then came in Adam Glezer. He handled every detail with such dedication and professionalism. In just a few weeks, not only were we reimbursed for the new flights, but also for meals, refreshments, accommodation, and airport transfers. Adam Glezer's service was exceptional and I can't recommend him enough.

KATHY KIRK

When you are planning a trip and need to book airline tickets it seems so much easier to jump onto whichever site is the cheapest. Usually that means a web-based site. Before you do, have a read of my experience and consider again.

A little background – I’ve been doing overseas charity work for about 10 years. As each of my grandchildren get to about 12 years of age, I take them on a trip to introduce to how some of the rest of the world lives. In November 2019, I booked 3 tickets from Brisbane to Zimbabwe for the July of 2020. I booked this through GoToGate and they were South African Airlines tickets. This was for me, and my then 11-year-old grandson, plus I had the joy of having his dad, my son, coming too. I was on Cloud 9.

Then the pandemic hit. I received an email in Feb 2020 from South African Airlines, cancelling the tickets due to the Pandemic. That was when the nightmare started. I rang GoToGate and asked for a refund of my tickets but this was denied and I was told I could only get credits but it had to be for exactly the same people and the same destinations. Nothing could change. I was initially also told the credit would only be offered for one year. I rang GoToGate so many times trying to explain that credits wouldn’t work because:

1. My grandson had turned 12 now and hence was considered an adult

2. I had no idea when the charity work could be re-started

3. There was no guarantee the next charity trip would be to Zimbabwe – it could be Congo, Uganda or Kenya.

Each time I was in effect told ‘too bad’. I also rang South African Airlines but was told I had to make enquiries through GoToGate. I then saw a legal firm was offering a template Letter of Demand for these situations. I downloaded the template, filled it in and posted it to both GoToGate and to South African Airways. By mid 2022 I was feeling completely defeated. Nothing I did seemed to have any impact. My tickets had cost me about $4,500 USD or about $6,000 AUD but I couldn’t see any way forward for getting my money back. I was crushed to lose this amount of money.

In October 2022, I read about Adam Glezer, the Consumer Champion in a newspaper article. I thought to myself – what have I got to lose. He might know better ways to get things moving for me. I contacted him and he agreed to help me. He found out that GoToGate had never asked South African Airways for a complete refund. He and I started ringing GoToGate re-explaining the situation and demanding a refund; not credits.

Suddenly, Adam found out that one ticket had been refunded by South African Airways earlier and the money paid to GoToGate. They had not passed that refund through to me. They held on to my money, with obviously no intention of giving back to me. We started focusing on that in our calls.

Suddenly in Feb 2023, the refund of that ticket appeared in my bank account. Note this is 3.5 years after I purchased it. We then put all out efforts into the remaining two tickets. In the next 4 months, Adam and I rang GoToGate 2-4 times a week; Adam rang South African Airlines and we just refused to go away.

In June 2023, I finally got the refund for my other two tickets.

Firstly Adam was an absolute Godsend! He never gave up and his perseverance was amazing. I will forever been in awe of what he achieved. Secondly it brought home to me so clearly how crazy it is that companies can be allowed to do this.

• GoToGate refused to help me at any stage

• They kept the money refunded by South African Airways with no intention of passing it back to me until Adam called them out on this

• GoToGate had kept my $6,000+ for 4 years with no interest paid to me, no apology etc. but then had the gall to charge me three lots of processing fees to refund my money. In any other industry they would have been charged with theft for keeping my refunded money and fined for taking 4 years to resolve an issue.

Why does the Airline industry get away with this?

ANONYMOUS

We were stranded overseas after a Qantas clerical error. After enormous out of pocket expenses and nine months of trying to get reimbursed, Qantas offered a few measly reward points. Adam was able to get most of our expenses back, when we had otherwise given up.

CLAUDIA CICERO

Determined to fight for justice, yet skeptical and lacking hope after weeks of seeking a resolution with AIRBNB, I reached out to Adam Glezer for help! Wow!!!! I’m not exaggerating when I share in this review that Adam obtained results the same day of our original conversation. He was successful liaising and escalating our dispute immediately and had AIRBNB agreeing to refund us in FULL within an hour of his phone call to them. Thank you, Adam, for your advocacy and passion to fight for fairness. Your efficiency, professionalism and commitment to our community are a rare find. You are a true champion 💎

VICTORIA KAVANAGH

I was at a complete stalemate with Qantas who insisted that they had refunded $4K+ to my bank account. They kindly sent me a screenshot of the alleged payment after which they refused to engage with me. After many calls and emails, including to the newly appointed CEO, I stumbled across Saint Adam (the stars were aligned that day!) who assured me that I was not alone and that he would do his best to help me, which he most certainly did. I would recommend anyone who needs an advocate to take on their cause to speak to Adam. His kindness and wisdom is a bonus.

JO WHITE

Adam really is a champion. Such a fantastic guy to deal with, so straightforward and friendly. He helped turn a really negative situation into something positive... knowing you've got someone to go to in the future should anything ridiculous happen again. It's people like Adam, working hard behind the scenes that help keep businesses honest, and face consequences when they are not. Thanks an absolute million!!

MICHELLE OBRIEN

After advice from Adam a few months ago re my Virgin Flight Centre Credit, I have finally had the full amount credited to Travelbank which gives me flexibility to use for both me and my partner. I can’t thank him enough as his advice was paramount to me receiving the credit. I was convinced I didn’t want any of the credit to go to Flight Centre in anyway, their staff attitude and rudeness had made me more determined to fight for what is mine. Adam gave me the information and confidence to go for it. Without his help I believe I would still be fighting for a refund! Can't think him enough. Happy to recommend him to anyone!

GENEVIEVE FALKENBERG

Adam was extremely helpful with our situation. We tried unsuccessfully to get our accommodation changed in Bali. Adam did an amazing job at explaining our situation with great success. We would not have been able to achieve our great result without his help, We would not hesitate to recommend Adam

MELISSA LANE

I can’t thank Adam enough for his help. A Qantas refund that took me well over a year of fighting for, with no outcome apart from a lot of emotional torment & wasted time, took Adam a couple of weeks to resolve. I received my full refund this week, a refund I was promised months & months ago, and I’m am eternally grateful that Adam has helped me close that painful chapter. We all need a consumer advocate like Adam when dealing with large corporations that treat you like utter dirt. Adam fought hard for what I was rightfully owed & did not give up until we had won. I can’t recommend him enough. Thank you Adam for your support, honesty and open communication. I have no doubt I would still be fighting Qantas & their complete disregard for their customers, for months to come with with zero positive outcome for me.

KEVIN ST CLAIR

Two weeks prior to the departure date of a Japan vacation, I was required to have urgent open heart surgery. When we advised the travel company, we were informed that we were too close to the departure date and there was no refund possible. The cost of this trip for my wife and I was some $10,500. A friend advised us of Adam's service, and we contracted Adam to act as our advocate while I went off for my surgery. Adam was able to negotiate with the company and ultimately, they agreed to refunds of approximately $7,500 off a future trip. I'm delighted that Adam was there to represent us during this difficult time.

JEFF BARON LEVI

I tried unsuccessfully to get Qantas to respond to my complaint of overpayment on a ticket to Japan. It was only when I involved Adam did they take notice and through his intervention was I able to receive a full refund. Adam was professional, assertive and kept me in the loop at every stage of this process. I could never have achieved the outcome he secured for me.

MURRAY JONES

Adam never gave up and was a continuous annoyance to QANTAS till we finally got the result we were after.

RENEE TE PUKE

Adam has gone above and beyond with my situation in helping retrieve my money from Flight Centre. More than 3 years ago, I paid them thousands for a trip that did not eventuate due to Covid & cancellation of several flights. I fought an uphill battle with FC daily, weekly, monthly & eventually gave up & took a credit voucher with the airline I booked with, which is not what I wanted but accepted because apparently it was all I was entitled to…. Wrong!! I reached out to Adam & within a few weeks he had the money back in my account. He knows his shit & works tirelessly for what is right & what is yours. I’m so appreciative & grateful Adam Glezer - Thank you!!

DEBBIE WARD

After our trip to Europe was cancelled in 2020, we had some internal flights (in Europe) with Vueling Airlines that our travel agent seemed to have difficulty recovering. I contacted Adam recently and after a few phone calls to Vueling in Spain I had the money in my bank account within a week. The travel agent had 3 years and was either unable or unwilling to pursue my refund. Adam has been extremely helpful, positive and persistent in the process of recovering what was a relatively small amount of money (in the hundreds, not thousands) but I sensed it was the principle rather than the amount that drove him. I would highly recommend Adam to anyone needing a Consumer Advocate.

ROHIT SAINI

Adam has been amazing. If anyone thinks he or she has been ripped off by any of the major brands such as airlines like Qantas or any other industry, Adam is the person you need to be in touch with. His persistence and belief has lead to a positive outcome for me and my family as I have lost the hope. He is worthwhile trying before going on an expensive legal paths for any kind of claims. He will be your David in a Goliath Versus David War when dealing with big companies.

PAULINE HODGE

We recently reached out to Adam for help to try and retrieve deposits paid 3 years ago for a Trans Siberian trip with Russian add on. The travel provider was extremely difficult to deal with and would not budge from offering a credit, despite our inability to travel to Russia anytime in the future. Adam’s background as a consumer advocate and threat of media exposure carried far more weight than we could ever bring to bear and he was eventually successful in having our deposits returned, less 20% for the travel provider. We were extremely happy to bring this matter to a close and very glad for Adam’s assistance. Thanks again Adam!

KAREN JARMAN

Adam provided some very much needed help when I was stranded in the UK due to a serious error made by an online booking platform. Adam sensed how stressful the situation was and called me as soon as I emailed him despite it being midnight in Australia. He worked through the night to ensure that my children and I could get home to Australia safely and left no stone unturned in resolving my issue. I found him to be empahtetic, professional and tenacious. He is definitely the person to call if you are having issues with a travel agent or airline and I would not hesitate to recommend him to any fellow travellers who find themselves in difficult situations. Thank you Adam, it was reassuring to have you fighting my corner!

LISA NOBLE

Adam goes above and beyond to get you results. He is very professional and really cares. I am based in the UK. This did not stop Adam’s commitment and was pretty much contactable 24/7. I would highly recommend his services, thank you again.

EZRA NDLOVU

Adam is such a wonderful, transparent and helpful Consumer Advocate. He assisted us to recover over US$3950 of our international travel fees which an online agent had defrauded us of. We had paid US$4480 for our trip. We were meant to travel from Australia to South Africa on a family holiday. I found working with Adam educative, enlightening and transparent. The work he did, was way beyond my scope. Without his help we would have lost our funds. My local bank had even declined to assist us with the issue even though cancellation was due to the COVID-19 fiasco. I highly recommend Adam, he is true Aussie a gentleman and a scholar. I can truely say, I'm never booking a flight via an online travel agent. Can't thank you enough Adam. Cheers mate.

SHIRLEY BURNS

Wow, what a blessing to find Adam!! After trying to get our refund through The Flight Centre for two years or so… with Adam’s help we were finally successful… and not an 80% refund like others were getting… we got 100%!! Highly recommend his services and he is a genuine guy!

DON LENNOX

I was caught up in double trouble having booked a flight with Thai Airways through Flight Centre. After three years of trying, it was impossible to get past the Flight Centre online booking call centre or the one at Thai Airways. Thai were using their bankruptcy as a way of delaying/avoiding having to refund fares. I was told several things by Thai, for example that I would have to wait until 2024 for a refund and that they had no record that I had cancelled the flights. Thai then told me to contact Flight Centre and finally they said they lost my booking. All rubbish.
After contacting Adam, with one phone call to Flight Centre in Australia, they emailed Thai and the refund was forwarded to Flight Centre two days later. Flight Centre did not bother to let me know they had the refund, but another call from Adam and the refund was in my bank account. Adam has the contacts and he produced the goods.

MELVA ROBBINS

In 2019 we paid to be included in a small group tour through a travel agent to Morocco with stopovers in Dubai on the way there and back. Plans went south. Months of nothing of substance from our travel agent. Then the tour designer, we found out on the grape vine, had left the travel agent and the country. The travel agent closed up their shop front and according to them “their telecommunication system was broken and they weren’t getting our emails”! I joined the Flight Centre Class Action group in the beginning and had seen Adam Glezer’s name on posts, then TV and then newspapers and was impressed with his handling of many, many, cases with success. After two years of hearing nothing from our travel agent, our emails going unanswered and I decided to contact Adam. That was in August 2022. Don’t be fooled by Adam’s gentle manner, his attitude is all pit bull. He has been educating me on the whys, and whatnots of the tourism industry as we go along and he has never made me feel stupid, inferior or not worthy of his time. Adam’s strength and determination is unwavering. He was in contact with the supplier in Morocco during the late hours of the night, and has kept this dialogue going and we have received an excellent outcome from Morocco. Adam’s knowledge on the laws is vast and growing and he could also switch hats and think like the travel agent. A party trick that I found disturbing but Adam got the results! We still have a final fight with our travel agent, to get our stopovers refunded, but I don’t doubt that Adam will succeed there as well. If you need someone to fight for you, to guide you, to hold your hand when you thought you lost everything, get in contact with Adam, you will not regret it.

Lastly, I just want to say a thank you to Adam, he has made me remember that I was screwed over and that I am worthy of being treated better. We all are. Thank you, Adam.

ROD ARMSTRONG

Adam was very down to earth and really easy to deal with. He was able to secure in full our money from a travel company for a booking from over 2 years ago. Don't waste your valuable time trying to deal with travel companies giving you the runaround. Contact Adam and let him do all the hard yards. You will not be sorry. We can not recommend him highly enough.

Huge thanks From Rod and Judy Armstrong

ALEXANDER SAVIC

We booked a holiday with Flight Centre back in 2019 and paid in full to travel in 2020. We have had no end of problems trying to get our money back over the past three years and 4 months. We managed to get half our money back but we were still waiting for about $15000. They told us in October 2021 that they would send us our money in about 2 months. We trusted them but our money did not turn up. We contacted Adam in late October and lo and behold it is now November 9th and all our money has been returned. My wife and I can't thank Adam enough, the stress we were going through made us think it would be better to forget about chasing it any more but Adam does the work and gets it done, and he is still working behind the scenes trying to change legislation that allows companies to treat us like this

KATRINA MACLAREN

For well over a year, I had been trying unsuccessfully to get a refund from Qantas on the return portions of 4 tickets, which we were unable to use due to covid and all flights being suspended. I spent many hours on hold on the phone and then stuck on the merry-go-round of being told the refund would take 8-12 weeks, chasing it after 12 weeks only to be told it had never been put in for a refund in the first place! This frustrating circus went on for months until my husband came across Adam's website and I reached out to him. Adam contacted me immediately and that night we called Qantas together and within 4 weeks of that initial phone call, I had all four tickets refunded! Without Adam, I'd still be on that merry-go-round, slowly losing my mind. I highly recommend reaching out to Adam!

JILLIAN GREYGOOSE

Thanks to Adam, we were able to source a great outcome from our recent cruise. Issues that we were not able to rectify on our own. Adam's expertise and assistance throughout the process made it easy and effortless, Adam understands the issue at hand and has the expertise to get a resolution for the issues related to travel in these exceptional times. Thanks Adam.

ANNE BROPHY

Have spent over 2 years trying to get my refund from Qantas for flights canceled in September 2020. Had exhausted every avenue trying to navigate through their customer service blockade! With Adam’s help and negotiation, we finally secured a refund! I would highly recommend his services for anyone in similar circumstances! You definitely will have a better chance of success! Thanks again Adam for all your help!

SHANE KING

I would like to thank Adam for his service. We would not have received the result we wanted without Adam's help.

RAE BROWN

Massive thanks to Adam Glezer (Consumer Advocate) who secured us refunds after two and a half years of going around in circles with our travel agent. Without Adams's help, we were going nowhere. Adam sorted it out in two to three weeks, we wish we had gotten Adam involved sooner; that would have saved us a lot of stress. If you're having any problems with the travel industry, I highly recommend contacting Adam, he worked wonders for us.

MASSIVE thanks from Rae, Heather and Shelly Brown

NICHOLAS H

What a life-saver Adam has been. After 2 frustrating years of trying to recover the cost of our family's COVID cancelled airline flight tickets from an Australian travel agent, we reached out to Adam after reading testimonials left by other equally frustrated customers. In just a couple of days, Adam had successfully recovered our funds in full with the monies returned to our account. We're so thankful that we won't be spending any more fruitless time and energy chasing up these funds that we had almost lost hope of ever seeing again.

DAVID WEBB

My journey to get our travel refund has been a long, arduous and challenging journey but without Adam Glezer, the Consumer champion with his guidance, knowledge, and perseverance he helped us to secure part of the refund owed to me here in Australia.

I highly recommend Adam Glezer to consumers who are battling to secure travel refunds and are facing an uphill battle, you should talk to him and tell him your story, "I did" thank you, Adam.

MELINDA CHILDS

Adam Glezer - Absolute legend!!!!

We booked flights to the UK in May 2022 to visit our daughter whom we haven't seen for 3 years. Trip.com (travel agent) & Singapore Airlines (carrier) Round Trip - Brisbane to Cairns, Cairns to Singapore and then Singapore to London (return.) Singapore Airlines changed/cancelled the flight and put us on a new flight that was a day earlier: Cairns to Singapore then Singapore to London, HOWEVER they did not change the flight from Brisbane to Cairns, obviously this made it impossible for us to catch the Cairns to Singapore to London flight. This left us with no option but to try and change the first flight. We spent 8 days with countless hours on the phone, 40 incoming emails and 10 request submissions from our travel agent to the airline, each time the response was negative. We had hit rock bottom emotionally, thinking our only way out was to purchase 4 new flights and try to finance the extra $11,000 it was going to cost, not to mention would we get the $9,000 back we had already paid out. That's when #Adam Glezer, jumped in and became our hero. Adam arranged a 4-way conversation with Trip.com and Singapore Airlines to sort out this ridiculous situation. Finally, on our 2nd Singapore Airlines call operator (who stopped reading verbatim from their script & actually listened), Adam got the result we were hoping for - the flights have been changed and we are going to see our daughter. #Adam Glezer, you're straight to the point, no-nonsense, and determined, your negotiation skills are incredible and we have no hesitation in recommending you and your services to anyone who reads this.

Wishing you every success with your future negotiations, our heartfelt gratitude is all yours.

Thank-you.

BETTY BATTY

For anyone who is going crazy trying to get a refund on flights, I found magician by the name of Adam Glezer. I had been trying for over a year to get my money back without any luck. I contact Adam and within a week the refund was in my account. This man is amazing, I can't thank him enough. Don't waste your time making dead-end calls or emails, contact Adam.

ELM FORD

Beating on the door of several Government and industry agencies connected with an equity complaint, I wasted most of the year and got nowhere. Adam Glezer was able to influence a positive outcome with just one phone call. He has helped me achieve a successful result. I am truly grateful for his support along the way. He genuinely cares about his customers who find themselves at the dead end of frustration. You can make things easier for yourself if you get Adam involved sooner rather than later. Saving your sanity is totally worth it. Don't hesitate to contact Adam Glezer, he is upfront about what he can do to help you as your advocate across many industries. Sincere thanks Adam.

HEIDI ARONEY

I recently used Adam Glezer of Consumer Champion services to help me mediate a settlement amount for some programs I purchased pre- COVID. We were able to negotiate and settle at a fair place where both parties were satisfied. Adam made the process simple, and I felt very comfortable and confident dealing with him. I highly recommend using his services!

MAREE LENFANT

I booked a family trip to Bali to meet my parents from overseas in June 2020. Obviously, it didn’t happen due to Covid-19. On top of the frustration of not being able to see my parents for more than 2 years, I lost my job in the travel industry and I felt trapped in this endless situation with Aunt Betty who refused to refund me. It was not so much about the money itself, but more about the unfair way the travel agency was treating me. Without Adam, I would not have had the mental energy to go on. The level of stress went down once his help was given as I was able to get the refund in about one month. I struggled for 2 years to be heard! Persistence paid off and I am very grateful! Don’t hesitate, be more aware of your rights by contacting Adam ! Consumer Champion!

JANE MAGEE

We met Adam through "Travel Industry Issues" after many failed attempts to get a refund for our business class international trip booked for 2020. We had exhausted every avenue we could possibly think of and we were still up against a brick wall- totally- and didn’t know what else to do. Adam had great reviews and seemed the only stone we hadn’t turned. From our first phone conversation, he reignited our hope and confidence that we had a strong chance of getting our money back. My husband built a quick rapport with Adam and under his guidance and recommendations followed his instructions on how to go about getting useful information from our travel agents to present a case for a refund. Adam was there every step of the way either on a three-way call - him- my husband and the travel agent, making calls himself, emailing, messaging and using tactics which produced results. In the past we had been polite, honest, patient, produced every receipt and document needed, phoned, emailed, scanned, got angry, lost patience, argued, cried, did it all again, then almost gave up. You name it, we did it all and it wasn’t enough, until we appointed Adam Glezer. Absolute legend with the heart of a lion for the innocent client. He was excellent every step of the way and cannot recommend his service highly enough. We need more people like Adam and we will be forever grateful for all he did for us. After four short weeks- yesterday we received a full refund from Flight centre. Thank-you so much Adam, you can’t imagine how delighted we are.

CORAL SADLER

Adam Glezer is an absolute legend! He managed to accomplish in a 15-minute phone call what I was unable to achieve in 2 and a half years of emails. My initial contact with him was around lunchtime on Thursday and by the time I went to bed Thursday night, the travel company had offered me a FULL REFUND 🙃 And an apology. My only regret is that I waited so long before getting Adam on board. Thanks mate!

GABRIELLE RYAN

I highly recommend Adam, the Consumer Champion. Adam is knowledgeable and open about options available to us consumers in the event you strike a stubborn or unscrupulous operator. Adam gets an A+ for persistence. Thanks again Adam for a great outcome!

GRACE BROWN

What can I say Adam you are an actual champion. Two months of your time, millions of phone calls and emails back and forth with myself and our travel provider. Friday afternoon, I finally received my credit voucher that I’ve been waiting since 2020 for 🎉 A task that seemed so impossible, I gave up completely after trying everything under the sun….I cut my losses. Adam stepped in and assured me we’d get it back…. And that we sure did! I seriously can’t believe the whole ordeal is over, I can finally relax (we have booked that holiday and now just have to wait ✈️🥐🤣) I can’t thank Adam enough for his hard work and determination to help consumers like me, I know I’m not the only one out there and there’s still a long way to go. Don’t give up what you’re entitled to, these companies sometimes just need a push back 😅🙄😬

FAY WILLIAMS

Thank you for your persistence and encouraging us to never give up. We received a full refund, an outcome we never thought would happen. We felt totally supported with your guidance and willingness to help people like us. So much admiration for you and all you do to help.

MIKE GANDY

My wife and I were at wits end trying to secure a refund for a travel credit. We tried everything from a letter of demand, health issues and financial hardship. All our pleas fell on deaf ears and then we found Adam on Travel Industry Issues. Within seven days Adam secured a refund. Adam's fee is reasonable for the service he provides. We would have no hesitation in recommending Adam to anyone having trouble securing a resolution to their travel woes.

EMMA WEATHERLEY

Well, from travel to disability discrimination to electricity - there is nothing that Adam Glezer can't handle!

Recently, I switched electricity retailers. My new retailer offered much lower feed-in tariffs, which was a shame but just the current market offering. I switched to a new provider and was then contacted by my original retailer, offering me a better deal, so within my 10 day cooling off period for my new contract, I switched back. I was only connected to the new provider from 13 - 19 July. Imagine my surprise to receive a bill that charged me these new rates from 30 June to 19 July. I never consented to backdating my agreement. The AER website says that when you change retailers, it will take affect from your NEXT meter reading. My terms and conditions of my contract listed the 10 day cooling off period. I called the new provider myself and was told there was nothing they could do. They were uninterested and unhelpful. It was only a $53 bill so I was about to pay it and be done with it. Adam called me on an unrelated matter (another battle he is helping me to fight!) and mentioned he was taking on Energy Retailers who are not acting transparently and fairly and I told him about this situation. One 3 way phone call later, all resolved and a full credit issued, no bill to pay. Above and beyond what I was seeking, I thought it was reasonable for me to pay at my contracted rates before my contract change but Adam worked his magic and had the entire bill credited. Just to hear him on the phone speaking up for my rights, and seeking fairness and transparency was amazing. What a fantastic service - thank you Adam!

GREG FITZGERALD

Finally after 2 years of frustration, Adam has successfully helped me obtain a refund for a travel tour I paid for and was cancelled by the travel company. Adam was patient and persistent through the process and kept encouraging me when I felt like giving up. Thanks again for your help Adam.

TERESA MORONEY

Thank you Adam! I am pleased to say that I am thrilled with the outcome that you helped mediate for the program I wanted refunded (not travel related). You kept to your task with objectivity and self control (even when things got tense you broke the ice). You displayed immense adaptability within our negotiation to get a fair and acceptable outcome for both parties. For that I am very grateful. Thank you again.

TONY FLYNN

I have today been in contact with Adam Glezer regarding a travel agency booking from 2019. It was a booking for a family of 20, for my Mum's 80th Birthday, which unfortunately was cancelled in 2020. My family has been trying to sort this for approximately 18 months. But wow, Adam rang our travel agent on a group call, the travel consultant's voice changed when Adam spoke on the phone. The consultant gave us the required information and then we rang our airline and the problem was sorted in half an hour. What a legend Adam is, so helpful. We couldn't have sorted this mess without his help. Thank you so much! Adam

KEVIN MATTHEWS

We had booked flights quite some time ago from Brisbane to Vancouver via Sydney. The airline had quite recently changed our departure time from Brisbane without consulting us, leaving just over an hour and a half to transit from Sydney domestic to the international terminal and then through security passport etc. We contacted the airline on several occasions to seek an earlier flight out of Brisbane, being extremely concerned we may miss our connecting flight in Sydney. The airline was being less than helpful UNTIL ... Adam Glezer took the time out of his day to contact me. A 3-way phone call with Adam "calling the shots" and 10 minutes later we had a confirmed change of flight to a much earlier time that will help alleviate any stress. You truly are a champion, Adam - cannot thank you enough!

ALISON HOFFMANN

Thank you one million times Adam Glezer! Had been beating my head against a brick wall with my airline trying to get a refund. All it took was ONE phone call with Adam, and the refund was in my account by the deadline given! Compared to what some people are owed, it is a small amount of money, but for me on partial invalidity, it meant a lot. You are awesome. THANK YOU!

MICHELE VAN EEDEN

After speaking with Adam, he made one phone call later that day and I had the promise of my money being refunded to me. It was paid within two weeks. I was amazed at how quickly he was able to do this. Adam has built up a reputation and contacts in this industry and I would never have been able to navigate this minefield alone. His support during this process was amazing. I finally felt like I had someone on my side working with me and I am grateful that I can now put this whole situation to rest. I would highly recommend Adam if you have been unsuccessful trying to have your hard earned money refunded back to you. Thanks again.

LEAH PHILLIPS

Thanks Adam for your support and knowledge of the travel industry. This resulted in a positive outcome for me, receiving a credit for a trip I had to cancel in 2020. I would recommend him to solve any travel issues you might have. Keep doing the wonderful job you do Adam, you are a star!

FIL CRICRI

After trying to get our money back from our travel agent for 2 years and almost giving up, my sister and I decided to contacted Adam Glezer in Feb 2022 to have one last go at getting our money back. Adam was relentless in his approach and understands how the travel industry works. He has a remarkable ability to calmly communicate with these companies, managing to expose their lies and finally taking the power away from them. I have no doubt that without Adam we would never have seen this our money. Adam takes the stress away by thinking of solutions and guiding you through every step of the way. You are never alone in this fight when you have Adam on your side. Thank you Adam.

PETER TREW

We were struggling to get our airline refund after our flights were canceled due to COVID. Then we stumbled across Adam Glezer, Consumer Advocate. He provided advice on the best approach to get the situation resolved. We would highly recommend him to anyone who needs a consumer advocate!

PINA BARTOLO

After trying to reason with my travel agent for over 2 years for a refund of a trip we had to cancel due to covid and getting absolutely no where, we found Adam Glezer. Within weeks, his persistence and direct approach was the help we had longed for. Thanks Adam, without your help we would never had received this refund. I would highly recommend Adam’s services. He knows exactly what to do and it is so refreshing to have someone who cares about the fight for justice and not let these organisations keep money that isn’t theirs.

GINA LANDIMORE

Thanks Adam. I'm so grateful for your help in obtaining my refunds. Reliable, timely, friendly and professional.

LEONIE JOLLY

A very big thank you to Adam Glezer, he has been amazing. I had been trying to get a refund from my airline since May 2020 and Adam got involved in August 2021. This resulted in me finally receiving my full refund ($22,000) on the 14 February 2022. Adam has helped so many others and he puts so much time and effort into every case.

SUE SMITH

What looked impossible after a 2 year wait (many emails,) became possible today. Our cruise line refunded our cruise credit. Thanks to Adam for his wisdom, resilience and help in this. So happy we are relieved and grateful, we couldn’t have had this result on our own. Highly recommend his service. Don’t give up the fight.

DEIRDRE BATES

I cannot thank Adam Glezer enough for his help in getting our refund from our travel agent after 2 years & 3 months. We would never have done it without him & believe me we tried. He did in a couple of months what we couldn't do in 2 years.. Very grateful.

DON SMITH

Adam Glezer, Adam Glezer, Adam Glezer - three times so that you remember his name. I think Adam should be called Superman as far as I am concerned. He has achieved in the space of a few days what I have been trying to achieve for many months. A FULL REFUND FOR ACCOMODATION held by the my travel agent. After being duck shoved, hand balled or whatever term you want to attribute to the that company, Adam with his extensive and practical knowledge, his professional approach and understanding of my plight, was able to achieve a positive and full refund within a matter of days. I am more than pleased to recommend Adam to assist you and to help relieve the stress these matters bring on us all. I am full of praise for him, his work ethics and to have had the opportunity to work with him. Remember the name Adam Glezer and share with your friends that may be suffering the same frustration that I have had for many months. I know Adam is waiting to hear from them. PS. This is an unpaid advertisement for Adam Glezer and one I am happy to put my name to.

DEBBIE BRUNETTE

Thank you so much Adam for helping me to receive a refund from my airline that I never thought would be possible. Your support has been amazing from the word go. I will absolutely recommend your support to anyone I know who is battling with getting a refund for flights as it is so stressful and you take that stress away. I can’t thank you enough.

LESLEY RUSSELL

The final stage in an excellent week came yesterday with payment into our bank of a full refund (less $200) yesterday, just a week after our NCAT hearing last week with regard to our refund request from our travel company for a September 2020 tour of Romania and Bulgaria. We initially accepted their offer of a credit for future travel but things changed in May this year when, completely out of the blue, my husband was found to be in critical need of heart surgery. That was a wake-up call to reconsider future travel plans and we submitted a claim for a refund on the grounds of our ages and future health issues. When that claim was rejected we contacted Adam Glezer and, with his advice and encouragement, we went to NCAT. The initial hearing - in which Adam spoke for us - brought no resolution so we proceeded to a full hearing this week (with Adam on hand to speak again)and the satisfactory outcome of a full refund as this time our health claim was quite promptly accepted.

SHANE AND SUZZANNE SUMMERS

Adam Glezer is a good man - one that you want in your corner. Adam is efficient, tenacious and passionate about right and wrong. Adam always had our best interest at heart and he achieved a great outcome for us when all other avenues had failed. Our situation had been going on for over 2 years, once we made contact with Adam, he had a positive solution for us within 2 weeks. Our very sincere thanks.

GERARD KEITH

Adam was a real help in helping secure a refund for a non-refundable booking we were legally unable to attend due to Covid restrictions. His experience and knowledge of the accommodation industry was invaluable and really came in handy. Can't thank him enough.

ANNA BRYERS

Adam Glezer is amazing. Without his tenacity and strength not to mention his cleverness, I would not have been able to receive the positive result that I did. He also gave me courage when I faltered. Thank you Adam.

RICK WHEELER

I was supposed to have the holiday of a lifetime with my wife then covid hit and the world came to a screaming halt. It was time to get my money back. A quick email and all would be sweet, I wish it was that simple. I contacted the travel company and was passed from pillar to post, backwards and forwards getting nowhere. I paid a large amount for this holiday and we had saved hard to get there. When it came to refund, all I got was a credit, with a 12 month expiry date which was later changed to 3 years. I had payed cash, and I wanted cash refunded, I didn't know when I was going to be able to travel again, I just wanted my money back. They weren't budging and I kept hitting a brick wall at every turn . I was talking to a work mate and they told me about a website and a guy who helps people fight for their refunds, enter Mr Adam Glezer. I posted my story and Adam responded to my cry for help. Adam was very professional, polite and listened to what I had to tell him. We worked out a plan of attack together and put the plan into action. Adam was in contact with me all the way and answered any questions or concerns I had. Within a few weeks and several emails later and with the guidance of Adam, I was able to negotiate a full refund from the travel company. My mind is now at ease and my stress and frustration has all gone, thanks to Adam's help and support. I would highly recommend that if you have a similar situation, you drop Adam a line and see what he can do for you. A knowledgeable man that helps the underdog, thanks again Adam.

CAROLE PEMBERTON

I am so happy to report a win for me by Adam Glezer, bless you! Adam became my white knight after my bad experience with Discover Australia and my failed attempts to secure a refund from them after almost 20 months. My funds were returned yesterday after Adam persisted as my advocate over several weeks. Until I engaged Adam, I was placed in the position of having no option but to rebook a second time with the agent. After experiencing the grueling process of what Adam went through in dealing with Discover Australia, I discovered how unfair, unreasonable and deceitful travel agents can be, especially when I was asked to provide "extenuating circumstances" as a reason for requesting the refund of a full payment made in Feb. 2020. Checking the T&C's carefully beforehand in 2020 did me no good whatsoever as MY booking T&Cs carried no weight when the T &Cs were changed in 2021 yet still applied to me retrospectively! Even NT Consumer Affairs could not help after acknowledging my initial contract and request was sound. Adam never once gave up in pursuing my case while all the time keeping me buoyed up with his friendly, understanding and encouragement. Please tell at least one other person about the invaluable service Adam is providing. The exhausting work he undertakes on behalf of each of his clients reduces stress, frustration and helps desperate customers of the travel industry to get their money back from those agents who deceive, lie and deliberately employ every tactic in their arsenal to avoid acting in the customer's best interests. There are two sides to Adam Glezer - the kind, compassionate, friendly, humorous side which understands, sympathises and totally supports and the determined, committed and passionate side that makes him an indefatigable defender of human rights. An old friend of mine once told me "You can't fart against thunder", well I have proof that Adam Glezer CAN! Many thanks again Adam and here's power to you and your campaign.

ROBERT THOMDON

Adam Glezer has helped me get my final refund. He is fully versed in the procedures needed to assist in getting Travel Agencies to refund travel credit. I highly recommend him to help with any travel issues you might be experiencing.

MARK VIPOND

Here is a good news story for 2022. I have been owed in excess of $8,000 from an airline for approximately 2 years from the start of the Covid-19 outbreak. I took out travel insurance and that were useless! After numerous (dozens) of phone calls to my airline and umpteen emails to no avail, I received a pleasant surprise in my bank account the other day with the complete refund returned to me. I requested Adam Glezer's assistance approximately 3-4 weeks ago and Adam made various phone calls lasting hours to my airline, explaining my circumstances and the situation. I am adamant that without Adam's expertise and input, I would still be waiting for my money if getting it at all, I can only say THANK YOU ADAM.

ADRIANA ALBARRACIN

Adam was pivotal in helping us to get a refund in the most efficient and fast way.

After 2 years of trying to get a refund from Aunt Betty, we were hopeless until we got in touch with Adam. He helped us to get a refund in just a couple of days. My husband and I were delighted of such speed and professional way in which Adam took our case. If you are tired and frustrated of trying to get a refund from a travel agent, I highly recommend Adam! He cares about his clients and he does all his best to secure a refund.

GRACE BLACKER

I would like to take my hat off to Adam Glezer for all his help trying to and succeeding getting some of my money back from a travel club for a holiday that was booked and paid for long before covid 19 even happened. Without his help I would be still waiting!!!! I just can’t thank him enough. THANK YOU ADAM.

JANICE MAIN-BROWN

I just want to say a massive thank you to Adam, for his guidance and support. We have been trying for over a year to get our money back, for an overseas trip that was cancelled due to the pandemic. All we got was a credit, which we didn’t know if we were ever going to be able to use. We are older Australians; I was told of Adam through a friend who saw him in the newspaper, after some meetings, chats, guidance, suggestions etc. We got our full amount refunded in cash to us. He is a wonderful young man, who put his and his family’s life on hold, to help others. This is the person you want in your corner, so please support what he is trying to do! 🙏🏻

PAUL SQUIRES

I, like thousands of other people, learnt the hard way that there was a lack of consumer protection when it came to asking for refunds from the Travel Industry. Many months of frustration and uncertainty left me in despair. My salvation turned out to be Adam Glezer and his team who provided support and knowledge as well as the way forward. I am happy to report that with Adam's support, I managed to obtain a successful outcome which had been denied to me as a lone voice in the Wilderness. I have no hesitation in recommending Adam to those in need of his help.

JACQUELINE LEES

Thank you to Adam Glezer for helping me in getting my parent's refund. He is very informative and just having that support is also very encouraging and motivational. Thank you Adam; I do believe you will be a part of a huge legal change here in Australia in regards to Travel Agent legislation to safeguard the Australian citizens.

DEAN BRYANT

After battling with our travel provider for over ten months to get a refund of over $36,000 for our party of 8 travelers, I was in despair at the lack of assistance or advice from all the government provided and regulated assistance agencies. It seemed as if our $36,000 was legally going to vanish into thin air with no recourse for the people who now had our money! Thankfully, I was put in touch with Adam, who through his guidance and work, was able to steer me on another path to recovering what was rightfully ours. Under his guidance and within a relatively short timeframe, I had procured a near total refund from our travel provider. It is crystal clear the laws surrounding this industry must change but in the meantime, your best bet is to get help from Adam and his team. Myself and our dear friends can't thank him enough for his time and invaluable insight into how we could find a remedy from where all other sources could not.

This man and his insight did more for our friends and I, than any government or legal agency ever could have done within the time frame - just outstanding!

SUZZANNE SUMMERS

I found the facebook group 'Travel Industry Issues - The Need for Change for Australians' when I was having trouble obtaining a refund on a cruise to Antarctica that had been paid to the cruise operator over 18 months prior. A couple of years earlier, my husband had been treated for cancer and was given the all clear, so we booked our trip. Unfortunately in March 2020, as COVID arrived, the cancer returned. After more treatment that failed to work, we were advised that his condition was no longer curable. At the same time countries around the world were heavily infected, cruise ships and airlines ceased operating and our borders closed. My husband's oncologist provided a letter of support advising that he would now be receiving palliative care. Once again the travel agent advised us that the cruise line declined our refund request and offered only a future credit. Through this forum and my request for advice, Adam contacted me and spent time advising and encouraging me to contact the travel agent one more time. That night I sent them another email, but this time I mentioned Adam's name and the support he was offering us. By 5pm the following day I had a call from the travel agent and the deposit back in my bank account. Adam was so helpful, insightful and genuine. His experience helped us regain our $7000 deposit in a matter of days - after weeks of fighting on our own with the same result. We thoroughly recommend having Adam in your corner when you need help. We are so grateful for his assistance and cannot thank him enough.

Thank you Adam - we are so grateful that you gave your time to help us. The end result really removed a weight off our shoulders when we needed it most. We won't even forget your kindness.

ROBYN EDMONDSTONE

Omg without Adam's advice and chats, we would not have known which way to go last year to getting some of our money returned from different travel agents. We cannot thank him enough and wish him well for the future.

KATH SMITH

I am one of a group of 13 people who Adam Glezer supported and gave advice to about getting our money back. I am happy to say that after 10 months of waiting, we all have received our money.
The number of phone calls and the advice you gave was way beyond what was expected and I would like to say thank you for your help.

LARISSA VISCO

Adam has been amazing with all of the time and effort he has put in to get the best possible outcomes for travellers. We have been absolute strangers to him yet he has put in countless hours to get the word out about what we were going through and to look for solutions across the travel sector. Adam is the one you want on your side!

GAYNOR MORRIS

My booking with Webjet Exclusive was part of a group booking of 8 family and friends. We paid for our travel in full; $9,500 per couple. We had emailed Webjet Exclusive and they point blank refused to provide a refund. One of the members of our booking saw on Facebook, a post by Adam, offering advice and assistance. I spoke with Adam and he gave us advice on how to approach Webjet and provided pointers on managing our communication with them. After approaching Webjet Exclusives again with a different approach, we were successful in obtaining a full refund for all 8 of the travellers in the booking. We would not have been able to achieve this outcome without Adam’s advice and support throughout the process. Thank you Adam and I wish you all the best in the future as a Consumer Champion in helping people like myself take on the big travel companies and achieve the justice we deserve!

WAYNE MILLAR

Adam and his amazing team have the knowledge and ability to fight for your refund when all hope is lost. You have nothing to lose by engaging their services. They have a lot of connections that are rattling the dishonest and dodgy sector of the travel industry.

If I ever have another issue with obtaining a refund, I will be giving the job to these guys rather than spending countless hours on hold.

AUDREY-MAY THOMSON

Adam was very supportive throughout my ordeal, both with the travel agent and the bank. He gave me the courage and support to persist through a very harrowing twelve months. Without Adam, I would not have had the mental energy to go on; his continued advice and support finally got me a full refund which was substantial.

Thank you Adam for always being at the end of the telephone.

WENDY & TONY GLEDHILL

We will always be grateful to Adam for advocating for us and securing a $10,000 return for us, in a very quick turnaround, after we struggled for many months to be heard.

LORRAINE BAILDON

The professional advice and ongoing support received from Adam, Sarah and helpers, allowed us to receive all but $200 back from our travel agent and insurance company. The level of stress went down once this help was given. Took over 6 months but persistence paid off. We are very grateful to the team

VIK BHANDARI

I was having problems obtaining a refund for my mother-in-law's flight that we had to cancel due to Covid-19. Went on for over 12 months. Adam stepped in and provided valuable advice and within a week we got a full refund. Adam has gone out of his way to be an advocate to protect our rights - or more to the point - ensure that we actually have some protection and rights against the travel industry.

JANE MCINTOSH

Adam’s passion and commitment to helping people achieve the right outcome is unwavering. His willingness to share his knowledge and to go the extra mile is to be commended. Adam deserves recognition for his achievements so far and support for his future goal to change legislation to make the travel industry fairer for all.

NATASHA WANDJI

Little guy Adam initiated a support Facebook page to assist customers of goliath Flight Centre to get refunds, following travel cancellations due to Covid-19. I was one of those customers. Thanks to Adam’s help, I received a full refund for the deposit I had paid for a trip to South Africa. Adam has been relentless in pushing forward reforms in legislative settings to preserve consumer rights. With Adam on your side you have a fighting chance.

SUE GALPIN

Thanks to your support and great advice, we were able to get some of our refund back through the EU261 ruling. Without your support, advice and guidance on our entitlement to our refund, we would have give up as we thought there was no other avenue. Just saying your name gave our travel agent the realisation that we meant business. The way you supported me through a call to Malaysian Airways to get information that they may not have shared, but because you knew what questions to ask, we became more aware of our rights! Thank you Adam!

DIANE ARNOTT

Adam is extremely knowledgeable and professional. His advice and discussion Facebook page helped me obtain refunds from multiple sources such as airline, cruise, accommodation and travel companies.

HEATHER RAUX

Adam is very knowledgeable, approachable and so down to earth and easy to chat to.

When I was looking for assistance to get my travel money back, I found Adam Glezer. There was no looking back after the assistance and guidance I received was above and beyond. His knowledge of the consumer law and travel industry assisted me to finally get my travel money back. I am 100% happy and grateful to Adam and his team for this.

SUE GOOLEY

Without the help of Adam and others on the Travel Industry Facebook group I would not have even tried to pursue a refund from my travel providers. I received a refund from one but I am still waiting on the other refund which they say they are working on.

JENNIFER SHORE

Adam is an absolute legend! The city which I was planned to visit had gone into strict lockdown and the hotel refused to give me a refund due to their policy. As an 18 year old student, I was beyond devastated at losing $600 of my savings and was ready to cut my losses. After reading my situation on Facebook, Adam reached out to me and offered both his expertise and time to help! Adam helped me on multiple calls with both the hotel and booking company and was extremely professional, knowledgeable and kind throughout the whole process. I am astounded at his generosity and helpfulness. Adam is such a legend and I cannot possibly thank him enough for his time and assistance! He is one of the kindest people I’ve ever spoken too and has been very, very helpful in getting me out of this mess! Could not recommend more!

HELEN BUHAGIAR

Not all superheroes wear capes!

After trying unsuccessfully for 18 frustrating months to obtain a refund for a holiday that had been cancelled due to Covid, I had just about given up when I desperately reached out to Adam for assistance…. turned out to be the best decision I made. Adam was professional, attentive, passionate, persistent and adamant in his approach and within 3 days of engaging Adam, we were offered a full refund with the funds being transferred into our account within a week! Thank you Adam Glezer, you truly are a superhero … 10/10