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TESTIMONIALS

Client 1

LEAH PHILLIPS

Thanks Adam for your support and knowledge of the travel industry. This resulted in a positive outcome for me, receiving a credit for a trip I had to cancel in 2020. I would recommend him to solve any travel issues you might have. Keep doing the wonderful job you do Adam, you are a star!

Client 2

FIL CRICRI

After trying to get our money back from our travel agent for 2 years and almost giving up, my sister and I decided to contacted Adam Glezer in Feb 2022 to have one last go at getting our money back. Adam was relentless in his approach and understands how the travel industry works. He has a remarkable ability to calmly communicate with these companies, managing to expose their lies and finally taking the power away from them. I have no doubt that without Adam we would never have seen this our money. Adam takes the stress away by thinking of solutions and guiding you through every step of the way. You are never alone in this fight when you have Adam on your side. Thank you Adam.

Client 3

PETER TREW

We were struggling to get our airline refund after our flights were canceled due to COVID. Then we stumbled across Adam Glezer, Consumer Advocate. He provided advice on the best approach to get the situation resolved. We would highly recommend him to anyone who needs a consumer advocate!

Client 5

PINA BARTOLO

After trying to reason with my travel agent for over 2 years for a refund of a trip we had to cancel due to covid and getting absolutely no where, we found Adam Glezer. Within weeks, his persistence and direct approach was the help we had longed for. Thanks Adam, without your help we would never had received this refund. I would highly recommend Adam’s services. He knows exactly what to do and it is so refreshing to have someone who cares about the fight for justice and not let these organisations keep money that isn’t theirs.

Client 6

GINA LANDIMORE

Thanks Adam. I'm so grateful for your help in obtaining my refunds. Reliable, timely, friendly and professional.

Client 4

LEONIE JOLLY

A very big thank you to Adam Glezer, he has been amazing. I had been trying to get a refund from my airline since May 2020 and Adam got involved in August 2021. This resulted in me finally receiving my full refund ($22,000) on the 14 February 2022. Adam has helped so many others and he puts so much time and effort into every case.

Client 1

SUE SMITH

What looked impossible after a 2 year wait (many emails,) became possible today. Our cruise line refunded our cruise credit. Thanks to Adam for his wisdom, resilience and help in this. So happy we are relieved and grateful, we couldn’t have had this result on our own. Highly recommend his service. Don’t give up the fight.

Client 7

DEIRDRE BATES

I cannot thank Adam Glezer enough for his help in getting our refund from our travel agent after 2 years & 3 months. We would never have done it without him & believe me we tried. He did in a couple of months what we couldn't do in 2 years.. Very grateful.

Client 2

DON SMITH

Adam Glezer, Adam Glezer, Adam Glezer - three times so that you remember his name. I think Adam should be called Superman as far as I am concerned. He has achieved in the space of a few days what I have been trying to achieve for many months. A FULL REFUND FOR ACCOMODATION held by the my travel agent. After being duck shoved, hand balled or whatever term you want to attribute to the that company, Adam with his extensive and practical knowledge, his professional approach and understanding of my plight, was able to achieve a positive and full refund within a matter of days. I am more than pleased to recommend Adam to assist you and to help relieve the stress these matters bring on us all. I am full of praise for him, his work ethics and to have had the opportunity to work with him. Remember the name Adam Glezer and share with your friends that may be suffering the same frustration that I have had for many months. I know Adam is waiting to hear from them. PS. This is an unpaid advertisement for Adam Glezer and one I am happy to put my name to.

Client 3

DEBBIE BRUNETTE

Thank you so much Adam for helping me to receive a refund from my airline that I never thought would be possible. Your support has been amazing from the word go. I will absolutely recommend your support to anyone I know who is battling with getting a refund for flights as it is so stressful and you take that stress away. I can’t thank you enough.

Client 6

LESLEY RUSSELL

The final stage in an excellent week came yesterday with payment into our bank of a full refund (less $200) yesterday, just a week after our NCAT hearing last week with regard to our refund request from our travel company for a September 2020 tour of Romania and Bulgaria. We initially accepted their offer of a credit for future travel but things changed in May this year when, completely out of the blue, my husband was found to be in critical need of heart surgery. That was a wake-up call to reconsider future travel plans and we submitted a claim for a refund on the grounds of our ages and future health issues. When that claim was rejected we contacted Adam Glezer and, with his advice and encouragement, we went to NCAT. The initial hearing - in which Adam spoke for us - brought no resolution so we proceeded to a full hearing this week (with Adam on hand to speak again)and the satisfactory outcome of a full refund as this time our health claim was quite promptly accepted.

Client 1

SHANE AND SUZZANNE SUMMERS

Adam Glezer is a good man - one that you want in your corner. Adam is efficient, tenacious and passionate about right and wrong. Adam always had our best interest at heart and he achieved a great outcome for us when all other avenues had failed. Our situation had been going on for over 2 years, once we made contact with Adam, he had a positive solution for us within 2 weeks. Our very sincere thanks.

Client 7

GERARD KEITH

Adam was a real help in helping secure a refund for a non-refundable booking we were legally unable to attend due to Covid restrictions. His experience and knowledge of the accommodation industry was invaluable and really came in handy. Can't thank him enough.

Client 3

ANNA BRYERS

Adam Glezer is amazing. Without his tenacity and strength not to mention his cleverness, I would not have been able to receive the positive result that I did. He also gave me courage when I faltered. Thank you Adam.

Client 6

RICK WHEELER

I was supposed to have the holiday of a lifetime with my wife then covid hit and the world came to a screaming halt. It was time to get my money back. A quick email and all would be sweet, I wish it was that simple. I contacted the travel company and was passed from pillar to post, backwards and forwards getting nowhere. I paid a large amount for this holiday and we had saved hard to get there. When it came to refund, all I got was a credit, with a 12 month expiry date which was later changed to 3 years. I had payed cash, and I wanted cash refunded, I didn't know when I was going to be able to travel again, I just wanted my money back. They weren't budging and I kept hitting a brick wall at every turn . I was talking to a work mate and they told me about a website and a guy who helps people fight for their refunds, enter Mr Adam Glezer. I posted my story and Adam responded to my cry for help. Adam was very professional, polite and listened to what I had to tell him. We worked out a plan of attack together and put the plan into action. Adam was in contact with me all the way and answered any questions or concerns I had. Within a few weeks and several emails later and with the guidance of Adam, I was able to negotiate a full refund from the travel company. My mind is now at ease and my stress and frustration has all gone, thanks to Adam's help and support. I would highly recommend that if you have a similar situation, you drop Adam a line and see what he can do for you. A knowledgeable man that helps the underdog, thanks again Adam.

Client 5

CAROLE PEMBERTON

I am so happy to report a win for me by Adam Glezer, bless you! Adam became my white knight after my bad experience with Discover Australia and my failed attempts to secure a refund from them after almost 20 months. My funds were returned yesterday after Adam persisted as my advocate over several weeks. Until I engaged Adam, I was placed in the position of having no option but to rebook a second time with the agent. After experiencing the grueling process of what Adam went through in dealing with Discover Australia, I discovered how unfair, unreasonable and deceitful travel agents can be, especially when I was asked to provide "extenuating circumstances" as a reason for requesting the refund of a full payment made in Feb. 2020. Checking the T&C's carefully beforehand in 2020 did me no good whatsoever as MY booking T&Cs carried no weight when the T &Cs were changed in 2021 yet still applied to me retrospectively! Even NT Consumer Affairs could not help after acknowledging my initial contract and request was sound. Adam never once gave up in pursuing my case while all the time keeping me buoyed up with his friendly, understanding and encouragement. Please tell at least one other person about the invaluable service Adam is providing. The exhausting work he undertakes on behalf of each of his clients reduces stress, frustration and helps desperate customers of the travel industry to get their money back from those agents who deceive, lie and deliberately employ every tactic in their arsenal to avoid acting in the customer's best interests. There are two sides to Adam Glezer - the kind, compassionate, friendly, humorous side which understands, sympathises and totally supports and the determined, committed and passionate side that makes him an indefatigable defender of human rights. An old friend of mine once told me "You can't fart against thunder", well I have proof that Adam Glezer CAN! Many thanks again Adam and here's power to you and your campaign.

Client 4

ROBERT THOMDON

Adam Glezer has helped me get my final refund. He is fully versed in the procedures needed to assist in getting Travel Agencies to refund travel credit. I highly recommend him to help with any travel issues you might be experiencing.

Client 5

MARK VIPOND

Here is a good news story for 2022. I have been owed in excess of $8,000 from an airline for approximately 2 years from the start of the Covid-19 outbreak. I took out travel insurance and that were useless! After numerous (dozens) of phone calls to my airline and umpteen emails to no avail, I received a pleasant surprise in my bank account the other day with the complete refund returned to me. I requested Adam Glezer's assistance approximately 3-4 weeks ago and Adam made various phone calls lasting hours to my airline, explaining my circumstances and the situation. I am adamant that without Adam's expertise and input, I would still be waiting for my money if getting it at all, I can only say THANK YOU ADAM.

Client 4

ADRIANA ALBARRACIN

Adam was pivotal in helping us to get a refund in the most efficient and fast way.


After 2 years of trying to get a refund from Aunt Betty, we were hopeless until we got in touch with Adam. He helped us to get a refund in just a couple of days. My husband and I were delighted of such speed and professional way in which Adam took our case. If you are tired and frustrated of trying to get a refund from a travel agent, I highly recommend Adam! He cares about his clients and he does all his best to secure a refund.

Client 1

GRACE BLACKER

I would like to take my hat off to Adam Glezer for all his help trying to and succeeding getting some of my money back from a travel club for a holiday that was booked and paid for long before covid 19 even happened. Without his help I would be still waiting!!!! I just can’t thank him enough. THANK YOU ADAM.

Client 3

JANICE MAIN-BROWN

I just want to say a massive thank you to Adam, for his guidance and support. We have been trying for over a year to get our money back, for an overseas trip that was cancelled due to the pandemic. All we got was a credit, which we didn’t know if we were ever going to be able to use. We are older Australians; I was told of Adam through a friend who saw him in the newspaper, after some meetings, chats, guidance, suggestions etc. We got our full amount refunded in cash to us. He is a wonderful young man, who put his and his family’s life on hold, to help others. This is the person you want in your corner, so please support what he is trying to do! 🙏🏻

Client 3

PAUL SQUIRES

I, like thousands of other people, learnt the hard way that there was a lack of consumer protection when it came to asking for refunds from the Travel Industry. Many months of frustration and uncertainty left me in despair. My salvation turned out to be Adam Glezer and his team who provided support and knowledge as well as the way forward. I am happy to report that with Adam's support, I managed to obtain a successful outcome which had been denied to me as a lone voice in the Wilderness. I have no hesitation in recommending Adam to those in need of his help.

Client 6

JACQUELINE LEES

Thank you to Adam Glezer for helping me in getting my parent's refund. He is very informative and just having that support is also very encouraging and motivational. Thank you Adam; I do believe you will be a part of a huge legal change here in Australia in regards to Travel Agent legislation to safeguard the Australian citizens.

Client 2

DEAN BRYANT

After battling with our travel provider for over ten months to get a refund of over $36,000 for our party of 8 travelers, I was in despair at the lack of assistance or advice from all the government provided and regulated assistance agencies. It seemed as if our $36,000 was legally going to vanish into thin air with no recourse for the people who now had our money! Thankfully, I was put in touch with Adam, who through his guidance and work, was able to steer me on another path to recovering what was rightfully ours. Under his guidance and within a relatively short timeframe, I had procured a near total refund from our travel provider. It is crystal clear the laws surrounding this industry must change but in the meantime, your best bet is to get help from Adam and his team. Myself and our dear friends can't thank him enough for his time and invaluable insight into how we could find a remedy from where all other sources could not. 

This man and his insight did more for our friends and I, than any government or legal agency ever could have done within the time frame - just outstanding!

Client 1

SUZZANNE SUMMERS

I found the facebook group 'Travel Industry Issues - The Need for Change for Australians' when I was having trouble obtaining a refund on a cruise to Antarctica that had been paid to the cruise operator over 18 months prior. A couple of years earlier, my husband had been treated for cancer and was given the all clear, so we booked our trip. Unfortunately in March 2020, as COVID arrived, the cancer returned. After more treatment that failed to work, we were advised that his condition was no longer curable. At the same time countries around the world were heavily infected, cruise ships and airlines ceased operating and our borders closed. My husband's oncologist provided a letter of support advising that he would now be receiving palliative care. Once again the travel agent advised us that the cruise line declined our refund request and offered only a future credit. Through this forum and my request for advice, Adam contacted me and spent time advising and encouraging me to contact the travel agent one more time. That night I sent them another email, but this time I mentioned Adam's name and the support he was offering us. By 5pm the following day I had a call from the travel agent and the deposit back in my bank account. Adam was so helpful, insightful and genuine. His experience helped us regain our $7000 deposit in a matter of days - after weeks of fighting on our own with the same result. We thoroughly recommend having Adam in your corner when you need help. We are so grateful for his assistance and cannot thank him enough.

Thank you Adam - we are so grateful that you gave your time to help us. The end result really removed a weight off our shoulders when we needed it most. We won't even forget your kindness.

Client 7

ROBYN EDMONDSTONE

Omg without Adam's advice and chats, we would not have known which way to go last year to getting some of our money returned from different travel agents. We cannot thank him enough and wish him well for the future.

Client 4

KATH SMITH

I am one of a group of 13 people who Adam Glezer supported and gave advice to about getting our money back. I am happy to say that after 10 months of waiting, we all have received our money.
The number of phone calls and the advice you gave was way beyond what was expected and I would like to say thank you for your help.

Client 4

LARISSA VISCO

Adam has been amazing with all of the time and effort he has put in to get the best possible outcomes for travellers. We have been absolute strangers to him yet he has put in countless hours to get the word out about what we were going through and to look for solutions across the travel sector. Adam is the one you want on your side!

Client 6

GAYNOR MORRIS

My booking with Webjet Exclusive was part of a group booking of 8 family and friends. We paid for our travel in full; $9,500 per couple. We had emailed Webjet Exclusive and they point blank refused to provide a refund. One of the members of our booking saw on Facebook, a post by Adam, offering advice and assistance. I spoke with Adam and he gave us advice on how to approach Webjet and provided pointers on managing our communication with them. After approaching Webjet Exclusives again with a different approach, we were successful in obtaining a full refund for all 8 of the travellers in the booking. We would not have been able to achieve this outcome without Adam’s advice and support throughout the process. Thank you Adam and I wish you all the best in the future as a Consumer Champion in helping people like myself take on the big travel companies and achieve the justice we deserve!

Client 5

WAYNE MILLAR

Adam and his amazing team have the knowledge and ability to fight for your refund when all hope is lost. You have nothing to lose by engaging their services. They have a lot of connections that are rattling the dishonest and dodgy sector of the travel industry.

If I ever have another issue with obtaining a refund, I will be giving the job to these guys rather than spending countless hours on hold.

Client 3

AUDREY-MAY THOMSON

Adam was very supportive throughout my ordeal, both with the travel agent and the bank. He gave me the courage and support to persist through a very harrowing twelve months. Without Adam, I would not have had the mental energy to go on; his continued advice and support finally got me a full refund which was substantial.

Thank you Adam for always being at the end of the telephone.

Client 2

WENDY & TONY GLEDHILL

We will always be grateful to Adam for advocating for us and securing a $10,000 return for us, in a very quick turnaround, after we struggled for many months to be heard.

Client 3

LORRAINE BAILDON

The professional advice and ongoing support received from Adam, Sarah and helpers, allowed us to receive all but $200 back from our travel agent and insurance company. The level of stress went down once this help was given. Took over 6 months but persistence paid off. We are very grateful to the team

Client 7

VIK BHANDARI

I was having problems obtaining a refund for my mother-in-law's flight that we had to cancel due to Covid-19. Went on for over 12 months. Adam stepped in and provided valuable advice and within a week we got a full refund. Adam has gone out of his way to be an advocate to protect our rights - or more to the point - ensure that we actually have some protection and rights against the travel industry.

Client 1

JANE MCINTOSH

Adam’s passion and commitment to helping people achieve the right outcome is unwavering. His willingness to share his knowledge and to go the extra mile is to be commended. Adam deserves recognition for his achievements so far and support for his future goal to change legislation to make the travel industry fairer for all.

Client 4

NATASHA WANDJI

Little guy Adam initiated a support Facebook page to assist customers of goliath Flight Centre to get refunds, following travel cancellations due to Covid-19. I was one of those customers. Thanks to Adam’s help, I received a full refund for the deposit I had paid for a trip to South Africa. Adam has been relentless in pushing forward reforms in legislative settings to preserve consumer rights. With Adam on your side you have a fighting chance.

Client 6

SUE GALPIN

Thanks to your support and great advice, we were able to get some of our refund back through the EU261 ruling. Without your support, advice and guidance on our entitlement to our refund, we would have give up as we thought there was no other avenue. Just saying your name gave our travel agent the realisation that we meant business. The way you supported me through a call to Malaysian Airways to get information that they may not have shared, but because you knew what questions to ask, we became more aware of our rights! Thank you Adam!

Client 5

DIANE ARNOTT

Adam is extremely knowledgeable and professional. His advice and discussion Facebook page helped me obtain refunds from multiple sources such as airline, cruise, accommodation and travel companies.

Client 5

HEATHER RAUX

Adam is very knowledgeable, approachable and so down to earth and easy to chat to.


When I was looking for assistance to get my travel money back, I found Adam Glezer. There was no looking back after the assistance and guidance I received was above and beyond. His knowledge of the consumer law and travel industry assisted me to finally get my travel money back. I am 100% happy and grateful to Adam and his team for this.

Client 2

SUE GOOLEY

Without the help of Adam and others on the Travel Industry Facebook group I would not have even tried to pursue a refund from my travel providers. I received a refund from one but I am still waiting on the other refund which they say they are working on.

Client 7

JENNIFER SHORE

Adam is an absolute legend! The city which I was planned to visit had gone into strict lockdown and the hotel refused to give me a refund due to their policy. As an 18 year old student, I was beyond devastated at losing $600 of my savings and was ready to cut my losses. After reading my situation on Facebook, Adam reached out to me and offered both his expertise and time to help! Adam helped me on multiple calls with both the hotel and booking company and was extremely professional, knowledgeable and kind throughout the whole process. I am astounded at his generosity and helpfulness. Adam is such a legend and I cannot possibly thank him enough for his time and assistance! He is one of the kindest people I’ve ever spoken too and has been very, very helpful in getting me out of this mess! Could not recommend more!

Client 2

HELEN BUHAGIAR

Not all superheroes wear capes!


After trying unsuccessfully for 18 frustrating months to obtain a refund for a holiday that had been cancelled due to Covid, I had just about given up when I desperately reached out to Adam for assistance…. turned out to be the best decision I made. Adam was professional, attentive, passionate, persistent and adamant in his approach and within 3 days of engaging Adam, we were offered a full refund with the funds being transferred into our account within a week! Thank you Adam Glezer, you truly are a superhero … 10/10