IN THE PRESS

Here is the latest press that I have been featured in

MAX AITCHISON, DAILY MAIL

17 March, 2024

Motivational speaker Tony Robbins' Aussie customers are still tens of thousands of dollars out of pocket for events that were cancelled over FOUR years ago

BRIELLE BURNS, NEWS.COM.AU

17 March, 2024

"Nightmare': Ticket holders owed $250,000 in refunds after cancelled Tony Robbins' speaking events

SHIREEN KHALIL, NEWS.COM.AU

14 February, 2024

Aussies’ $15,000 fight over residential cruise that ‘doesn’t exist’

GRANT JONES, CRUISE PASSENGER

8 February, 2024

No cheers for the sobering rules around alcohol package deals

CARLA MASCARENHAS, NEWS.COM.AU

27 December, 2023

Consumer advocate warns of pitfalls as airlines drop super cheap flights

CHANTELLE FRANCIS, NEWS.COM.AU

13 November, 2023

Elderly couple ‘banned’ from Flight Centre after troublesome $47k holiday

SHIREEN KHALIL, NEWS.COM.AU

12 October, 2023

Passenger’s three-year $22,113 battle with Virgin Australia

MATTHEW ELMAS, THE NEW DAILY

21 August, 2023

‘Unjustly enriched’: Qantas faces class action over COVID refunds

A CURRENT AFFAIR, CHANNEL 9

21 August, 2023

Angry Qantas customers join class action over flight refunds

BROOKE ROLFE, NEWS.COM.AU

12 June, 2023

Consumers launch theory over ‘small’ Mighty McMuffin meal

JENNY SEATON, CURTIN RADIO

9 June, 2023

Webjet Exclusives

CHANTELLE FRANCIS, NEW.COM.AU

10 June, 2023

Aussie couple’s shock Emirates first class ordeal

SHIREEN KHALIL, NEWS.COM.AU

6 June, 2023

ACCC reveals Jetstar is worst for cancelled flights

MAX AITCHISON, DAILY MAIL

6 June, 2023

How an Aussie couple battled for three YEARS to recoup $17,000 they paid for package 'holiday of a lifetime' that was cancelled because of Covid

SHIREEN KHALIL, NEWS.COM.AU

10 May, 2023

Calls to enforce compensation scheme for delayed flights and cancellations

A CURRENT AFFAIR, CHANNEL 9

9 May, 2023

Melbourne barrister takes on Qantas over unpaid flight credits

MAX AITCHISON, DAILY MAIL AUSTRALIA

9 May, 2023

Australian airline passengers could soon receive compensation for delays and cancellations

VIRGINIA FALLON, STUFF

26 March, 2023

Tony Robbins fans still waiting for refunds, three years on

SHIREEN KHALIL, NEWS.COM.AU

23 March, 2023

Emirates passenger opens up amid business class debacle

MAX AITCHISON, DAILY MAIL AUSTRALIA

23 March, 2023

How doctor so angry over his 'sad' business class seat - and Emirates' generic replies to his complaints - got the ultimate revenge on the airline... winning a payout and 'wasting' boss's time in court

SHIREEN KHALIL, NEWS.COM.AU

8 March, 2023

Kiama mum’s $17k Qantas horror 24 hours before flight

BROOKE ROLFE, NEWS.COM.AU

6 March, 2023

Australians demand refunds from company behind Tony Robbins’ ‘postponed’ speaking events

BROOKE ROLFE, NEWS.COM.AU

6 March, 2003

Grocery delivery app Milkrun criticised amid inability to meet early promises

A CURRENT AFFAIR, CHANNEL 9

5 March, 2023

Tony Robbins fans furious after waiting three years for cancelled show refunds

CHANNEL 9 NEWS

28 February, 2023

Consumer advocates want stronger laws to protect Australian airline customers

TALLIS BOERNE MARCUS, CRUISE PASSENGER

10 February, 2023

Millions of Dollars Worth of Future Cruise Credits are Unclaimed – What You Should Know About Your Rights

SHIREEN KHALIL, NEWS.COM.AU

10 February, 2023

Melbourne man’s $21,000 Qantas booking nightmare

3AW AFTERNOONS WITH DEE DEE

24 January, 2023

The ‘disgraceful’ tipping trick that’s emerged

BROOKE ROLFE, NEWS.COM.AU

24 January, 2023

Diner’s outrage over unexpected surcharge for one cocktail

CHANNEL 7 NEWS

22 January, 2023

Melbourne taxi drivers threatening to leave tennis fans stranded

BROOKE ROLFE, NEWS.COM.AU

20 January, 2023

Taxi drivers running rogue in Melbourne after industry deregulation

PHIL MERCER, MARKETPLACE

30 November, 2022

Frustrated air travelers seek payback from Australian airlines

A CURRENT AFFAIR, CHANNEL 9

12 November, 2022

Virgin customers facing loss of flight credits speak out

SHIREEN KHALIL, NEWS.COM.AU

25 October, 2022

Melbourne woman’s two-year Qantas refund saga

ANNA PATTY, THE SYDNEY MORNING HERALD

18 October, 2022

Australians’ hopes for cancelled flight refunds rise under EU, UK laws

SHIREEN KHALIL, NEWS.COM.AU

7 October, 2022

Aussie couple’s fury over cruise company’s $52K act

JESSICA WANG, NEWS.COM.AU

2 October, 2022

Push for better Australian consumer laws after woman’s two-year Webjet flight refund battle

JESSICA WANG, NEWS.COM.AU

19 September, 2022

Customer hit with mystery $718 charge from Qantas after 30-call debacle

DRIVE WITH TOM ELLIOTT, 3AW

12 September, 2022

Footy fans fume over skyrocketing airfares this weekend

7NEWS, TOOWOOMBA

5 September, 2022

Handicapped Millmerran woman fuming at Qantas

A CURRENT AFFAIR, CHANNEL 9

22 July, 2022

Holidaymakers waiting for refunds after more than two years

DAVID ESTCOURT, THE AGE

17 July, 2022

Would-be travellers still trying to recoup trips axed at start of pandemic

CAITLIN FITZSIMMONS, THE SYDNEY MORNING HERALD

3 July, 2022

Just 587 customers of collapsed chain STA Travel are getting refunds. Lara is not one of them

TALLIS BOERNE MARCUS, CRUISE PASSENGER

1 July, 2022

Retired Army Veteran And His Wife Left $25,000 Out Of Pocket After Travel Agent Refuses Refund

SEZEN BAKAN, THE NEW DAILY

21 June, 2022

‘What’s the point of booking?’: Taxi industry accused of failing passengers

CAITLIN FITZSIMMONS, THE SYDNEY MORNING HERALD

5 June, 2022

The Australians still chasing tens of thousands for trips cancelled amid pandemic

KATHERINE SCOTT, TRAVELLER

6 May, 2022

Hotel scams: What travellers need to look out for when booking online

MATTHEW ELMAS, THE NEW DAILY

22 April, 2022

Trivago’s dodgy deals earn it a $44m fine – and that’s a huge warning to consumers

MELISSA IARIA, NEWS.COM.AU

24 March, 2022

Couples still waiting on over $25K in refunds from travel agency over cancelled trips

JAMES MARTIN, FINDER

24 March, 2022

Travel insurance & COVID-19: Are you covered for cruises?

A CURRENT AFFAIR, CHANNEL 9

10 March, 2022

Refund revolt launched against online travel company

CHANNEL 7 NEWS

22 November, 2021

Airfares slashed to tempt Victorians to take a holiday overseas

CARRIE FELLNER, THE SYDNEY MORNING HERALD

10 November, 2021

NSW to beef up protections for travellers following cancellation chaos

ANGUS KIDMAN, FINDER

28 October, 2021

New international travel rules: The 5 things you must know

SEZEN BAKAN, THE NEW DAILY

18 October, 2021

Calls to strengthen travel refund rights before borders reopen

STEPHEN JOHNSON, DAILY MAIL

7 October, 2021

Why you need to be VERY careful booking holidays after lockdown

ALI COULTON, TRAVEL WEEKLY

29 September, 2021

AFTA Chair says trust accounts won't solve the industry's image problem, but service fees might

JESSICA LONGBOTTOM, ABC NEWS

7 September, 2021

Helloworld Travel agent goes bust, leaving would-be travellers out of pocket

JARROD LAWLER, THE MERCURY

27 August, 2021

Tassie family left with $2,000 bill for a holiday they’ll never get to take

HENRIETTA COOK, THE AGE

15 August, 2021

Refund woes add to disappointment for thwarted domestic travellers

CHANNEL 10 NEWS

26 July, 2021

Travel Refund Trouble

TOM MCILROY, AUSTRALIAN FINANCIAL REVIEW

21 July, 2021

Lockdowns drive consumer complaints over travel cancellations

EUAN BLACK, THE NEW DAILY

13 July, 2021

Calls for reform as consumers denied refunds for trips cancelled due to COVID

SAMANTHA DICK, THE NEW DAILY

12 July, 2021

Frustrated Australians still fighting to claw back travel refunds

TERESA OOI, CRUISE PASSENGER

9 July, 2021

ACCC And Choice Damn The Cruise And Travel Industries Over Refund Failures

CHANNEL 7 NEWS

30 June, 2021

Australians lose billions in cancelled travel bookings amid COVID-19 lockdowns

TASHA MAY, MICHAEL WEST MEDIA

21 June, 2021

Flight Risk: pressure to bring back travel agent trust accounts, save travellers from insolvency

BROOKE CORTE, 3AW

2 June, 2021

Could this motion deliver refunds for COVID cancelled holidays?

JAMES MARTIN, FINDER

2 June, 2021

Virgin & Qantas flight credits | How 7 Finder flyers had their travel plans hit

AMY BAINBRIDGE, ABC NEWS

2 June, 2021

Coronavirus has seen thousands of holidays cancelled. More refunds could be on the way

NATASHA MAY, THE GUARDIAN

30 May, 2021

Victorian woman banned from Flight Centre for 10 years after being given ‘prohibition notice’

NATASHA MAY, THE GUARDIAN

16 May, 2021

‘It’s ours, not theirs’: Australians still fighting for a refund after Covid travel cancellations

BERNDATTE CHUA, CRUISE PASSENGER

14 May, 2021

After Six Months Of Negotiations, Travel Agent Wins Client A $35,000 Refund From Princess

CHANNEL 7 NEWS

20 April, 2021

Click Frenzy launching travel sale to help tourism industry

BERNADETTE CHUA, CRUISE PASSENGER

9 April, 2021

'We want our money' - national campaign as more claim they are owed thousands in refunds for cancelled cruises

TERESA OOI, CRUISE PASSENGER

26 March, 2021

Webjet refuses $18,000 refund to cancer victim for wife's 60th birthday cruise

THE HOUSE OF WELLNESS, CHANNEL 7

26 March, 2021

The Melbourne Dad helping families reclaim billions of dollars in travel

TOBY CROCKFORD, BRISBANE TIMES

17 March, 2021

Qld retirees urged to spend travel credit on expensive whitegoods

AMY BAINBRIDGE, ABC NEWS

10 March, 2021

APT to issue further refunds over COVID-19 travel cancellations after agreement with ACCC

HENRIETTA COOK, THE AGE

24 February, 2021

‘We want our money back’: Thousands still awaiting travel refunds

BERNADETTE CHUA, CRUISE PASSENGER

19 February, 2021

Cruise line offers retiree her money back, but Webjet won't confirm she'll get it

BERNADETTE CHUA, CRUISE PASSENGER

29 January, 2021

No "peace of mind" for cancer patient hoping to win a cruise deposit refund

CHANNEL 7 NEWS

27 December, 2020

Travellers fighting to get money back

TOBY CROCKFORD, BRISBANE TIMES

26 December, 2020

Virgin customer reduced to spending $23K on domestic flights after US trip cancelled

TASHA MAY, MICHAEL WEST MEDIA

24 December, 2020

Balancing Act: Qantas reaps $1bn from taxpayers, but jobs, flights, fares all up in the air

BRITTANY LAZARUS, CRUISE PASSENGER

17 December, 2020

A Christmas cruise miracle: Mediterranean sailing refunded after nine month wait

MATT JOHNSON, THE NEW DAILY

25 November, 2020

Virgin Australia flight refund policy leaves a $22,000 dent (thenewdaily.com.au)

BRITTANY LAZARUS, CRUISE PASSENGER

20 November, 2020

How one woman managed to get back her $13,900 cruise refund

ABC NEWS

11 November, 2020

Australian travellers struggle to get refunds for trips impacted by coronavirus

AMY BAINBRIDGE, ABC NEWS

10 November, 2020

Australian travellers struggle to get refunds for trips impacted by coronavirus. In Britain the money's in the bank

BERNADETTE CHUA, CRUISE PASSENGER

6 November, 2020

Dozens lose thousands of dollars in cruise cancellation charges as refund row grows

MATT JOHNSON, THE NEW DAILY

5 November, 2020

Travel agency Helloworld slugs customers with massive cancellation fees

BERNADETTE CHUA, CRUISE PASSENGER

30 October, 2020

Canberra pair told to wait three years for their $46,000 cruise refund

JACINTA COUNIHAN, COAST COMMUNITY NEWS

23 October, 2020

Travel gift card instead of refund

BRINLEY DUGGAN, THE EXAMINER

17 October, 2020

Flight Centre and Thai Airways have shown no proof of where his money is, the man claimed

ANTHONY PIOVESAN, NEWS.COM.AU

9 September, 2020

Flight Centre: Scenic cans cruise, couple must wait years for full refund

ANTHONY PIOVESAN, THE AUSTRALIAN

23 August, 2020

Scenic Australia: Couple slugged $59k after European cruise cancelled

KILLIAN PLASTOW, THE NEW DAILY

20 August, 2020

Massive refund delays prompt calls for travel industry reform

KATE KACHOR, NINE.COM.AU

12 August, 2020

Flight Centre coronavirus Melbourne pensioners paid 70000 for lifetime holiday now waiting refunds

HANNA MILLS TURBET, THE AGE

1 August, 2020

Consumers attack travel agents, airlines over refund delays for cancelled trips

EMILY MCPHERSON, NINE.COM.AU

9 July, 2020

Flight centre and airline refunds: Queensland family fights for money back from cancelled dream holiday

DAVID ESTCOURT, THE AGE

23 April, 2020

Fuming Flight Centre customers plan legal action over $300 cancellation fee